Mediva AI answers general questions and helps interpret app context. It is not a licensed clinician and does not access your full medical record unless you include details in chat.
- Do not use AI for emergency decisions.
- Do not start, stop, or change prescription doses based on AI text alone.
- Chat history is stored locally unless you delete it; server processing follows our Privacy Policy.
Safety routing
The app may steer urgent or high-risk topics toward professional care or in-app safety resources. That behavior is intentional.
Good questions vs risky ones
Ask Mediva AI to explain app features, wellness terminology, or how to organize your list. Do not ask it to choose doses, diagnose chest pain, or interpret emergency symptoms.
If chat steers you toward professional care, that is intentional safety routing—not a bug.
Where this lives in Mediva One
Open Mediva One and look for Ask Mediva AI from Home or dedicated AI tab in the main tabs or Profile. Exact labels may differ slightly between iOS and Android, but the workflow is the same: you stay in control of permissions and what gets shared with Circle of Care.
Wellness, not medical advice
Mediva One helps you organize reminders, logs, and documents. It does not diagnose, prescribe, or replace emergency services or instructions from your clinician or pharmacist.