Support

Email support@medivaone.com from the address linked to your Mediva One account. Include your device type (iPhone or Android), app version from Profile, and a short description of the issue.

For privacy requests (export, deletion, consent questions), email privacy@medivaone.com. For legal or terms questions, email legal@medivaone.com.

• Account access, password reset, and sign-in: support@medivaone.com
• Data export or account deletion: privacy@medivaone.com, Profile → Delete account in the app, or https://medivaone.com/delete-account (email + password)
• Suspicious sign-in or session concerns: privacy@medivaone.com with approximate sign-in time

Download Mediva One from the App Store or Google Play, create an account, and complete onboarding. You can add medicines manually, scan a label, or search our medicine catalog where available.

Turn on notifications when prompted so dose reminders can alert you on time. Reminders depend on your device settings, battery optimization, and Do Not Disturb—verify critical schedules independently.

Common topics:

• Missed reminders: check system notification permission, Mediva One notification settings in Profile, and quiet hours.
• Wrong schedule: open the medicine detail screen and edit times or frequency; future doses update from your changes.
• Live Activities (iOS): optional lock-screen dose actions require a supported iPhone and current app version.
• Scanning issues: use good lighting, include the product name on the label, or add the medicine manually.

Health data is read only after you approve categories in the Apple Health or Health Connect permission sheet. To disconnect, revoke access in your device Health settings; Mediva One will show a disconnected state in Profile → Health.

We do not use authorised health measurements for advertising. Summaries in the app reflect data you allowed on your device.

You choose who to invite and which categories they can see (medications, doses, wellness, documents, cycle sharing when enabled). Caregivers need their own Mediva One account to accept an invitation.

If you are helping someone else, use the Care dashboard in the app; push alerts for missed doses require notification permission.

Documents you scan or upload may be stored on your device and, when signed in, synced to Mediva One cloud services. Export or delete data from Privacy Center topics in Profile, or request an export by emailing privacy@medivaone.com.

The in-app assistant is for general organization and wellness information only. It cannot diagnose, prescribe, or replace emergency services.

For urgent symptoms, medication changes, or emergencies, contact your clinician or local emergency number immediately. See in-app AI safety guidance for when professional care is required.

You can manage your account from Profile:

• Sign out on a single device or sign out all other devices from active sessions (Privacy Center).
• Change password and update profile details in Edit profile.
• Delete account permanently from Profile or at medivaone.com/delete-account with your email and password; server data is removed subject to legal retention limits described in our Privacy Policy.

Before contacting support, try:

• Update Mediva One to the latest version from your app store.
• Restart the app and ensure you are signed in with a stable internet connection for sync features.
• On Android, disable battery restrictions for Mediva One if reminders stop in the background.
• Reinstall only after confirming your data is synced if you use cloud features.

Mediva One is not an emergency service. If you or someone else may be in immediate danger, call your local emergency number. Use the in-app emergency card to store contacts for your own reference—it does not dispatch emergency responders.